The context was always there. Now it can answer back.
Your Salesforce context, now in every conversation.
We went headless on ourselves first.
We built an agent for implementation, one of the most expensive parts of our business. It reads a customer’s org schema, understands their requirements, maps them to configuration, deploys to a sandbox, runs tests and produces the implementation documentation.
- Read org schema
- Map requirements to configuration
- Deploy to sandbox
- Run tests
- Generate documentation
We didn't just make our product headless. We made our knowledge executable.
We refused to tell customers to start over.
Our installed base has spent years building inside Salesforce. That investment is real — and it’s their business logic. Conversive Harness reads it and hands that context to the conversation.
The customer's Salesforce org
- Campaigns
- Consent logic
- Routing rules
- Templates
- Business hours
- Compliance controls
- Workflows
Conversive Harness
The agent doesn't approximate their business. It operates on it.
Take a campaign you already own. Now add an agent.
9:14pm is not an edge case. For many customers, it's when demand actually happens.
Incoming call 9:14 PM
A lead calls back about the campaign they were sent.
Without an agent
9:14 PM
“Thanks for calling. We'll get back to you during business hours.”
Conversation lost. The lead waits until morning, and by then they’ve booked elsewhere.
With an agent
- Understands who they are
- Knows what they were sent
- Knows their stage and history
- Checks eligibility and availability
- Books the appointment
- Writes back to Salesforce
Appointment booked at 9:14 PM. Same campaign, same conversation, no one waiting for business hours.
Adding an agent is a configuration change, not a platform migration.
Then the conversation can change channels.
Once the conversation layer exists, the channel stops being the boundary. The same context follows the person.
SMS
Web chat
Voice
Conversive context
Compliance comes with the conversation.
- TCPAConsent & calling rules
- HIPAAHealth data privacy
- GDPREU data protection
- A2P 10DLCRegistered business messaging
- Opt-outs honoured
- Sensitive situations flagged
- Interactions logged
- Human handoff when needed
AI doesn't replace the rules. It finally gets to operate inside them.
Why it works
For eighteen years, we've learned something simple: conversations convert because they carry context, and the channel was never the intelligence.
- Demand capture
- Demand nurture
- Demand conversion
