Patient programmes that patients actually respond to.

Conversive orchestrates patient experience programmes for pharma & device companies across medical enquiries, product complaints, surveys and patient profiling, through voice and messaging.

Trusted by Takeda · AbbVie · Dexcom · and 200+ clinic chains and health systems

How it's orchestrated

Programme event
Enquiry, enrolment, refill due

AI agents engage
Answer from approved content, follow up

Specialists step in
Programme team review escalations, handle safety cases

Patient acts
Answered, enrolled, on therapy

Voice SMS WhatsApp Email

Every interaction logged to your CRM and safety database.

Medical information enquiries
Medical enquiryResponse from approved contentEscalated when needed
Product complaints and safety intake
Complaint receivedDetails capturedRouted to safety team
Patient surveys
Survey dueCompleted by voice or textInsights captured
Patient profiling
Patient opts inNeeds & preferences capturedProfile enriched
Patient support programme enrolment
Therapy startsWelcome call and enrolmentEnrolled
Adherence and refill reminders
Refill dueReminders, questions answeredStays on therapy

Hear it live

Listen to a patient call

Answering a medical enquiry Demo call · synthetic data · [0:45]

Logging a product complaint Demo call · synthetic data · [0:50]

Completing a patient survey Demo call · synthetic data · [0:40]

Patient programmes that patients actually respond to.

Medical information enquiries

Product complaints and safety intake

Patient surveys

Patient profiling

Patient support programme enrolment

Adherence and refill reminders

Listen to a patient call