Skip the chaos of building from scratch. Conversive delivers pre-built, industry-ready journeys for service industries and professionals
Legacy of Impact. Future of Conversation Intelligence.
From
to Conversive
For over 17 years, SMS Magic has partnered with businesses to power consent-aware conversations that turn intent into outcomes.
%201.svg)
Trusted at scale across industries and continents.
1
K+
Customers Served
4
Direct Carriers
78
M
Messages per year
32
+
Global Networks
Proven in market and validated by customers and analysts.
Proven Results,
Verified Reviews
Fall 2023
Built to meet the rules, not work around them.
Conversive is the communications backbone for customer-facing operations in regulated sectors, professional services, and contact centers. From prospect to advocate, intelligent deployment of Conversational AI, automation, and live agent assistance drives business impact at every customer stage.
More demand that actually converts
AI intake converts interest from web, ads, QR, phone, and social into contactable records. Identity is verified, consent is captured, and duplicates are suppressed so every inquiry is ready for action.
Qualify and enrich into decision-ready profiles
AI scores fit, intent, and urgency, links the inquiry to the right case or account, and enriches from source systems. Agents and AI start with decision-grade context, not guesswork.
Bookings that hold and calendars that stay full
Conversational scheduling in chat or voice, with automated confirmations, reminders, and fallback callbacks. No-show risk is predicted and mitigated, which keeps utilization high and wasted capacity low.
Onboarding that completes without drop-off
Guided intake, live status updates, and AI-drafted responses keep customers informed without repeating details. Context travels across channels and handoffs so experiences stay consistent.
First-contact resolution at scale
Policy-aware routing directs issues to the right team and AI assist recommends next steps with your approved knowledge base. Handle time falls, escalations reduce, and every action remains audit-ready.
Retention, renewals, and advocacy that compound
AI detects churn signals, triggers win-back and renewal flows, and prompts timely reviews. Positive outcomes turn into repeat business, referrals, and brand reputation.
Some conversations convert. Some educate. Some comply.
Conversive is built for all of them
Conversive transforms scattered chatter into mission-critical conversations that drive trust and growth.
Outreach & Intake
Where first contact builds interest and filters prospects.
Decision Support & Guidance
Helping customers make informed, often complex, choices.
Transactional & Compliance-Critical
Where accuracy and record-keeping are essential.
Service Delivery & Operational Updates
Time-sensitive updates directly tied to customer outcomes.
Trust-Building & Relationship Management
Conversations aimed at retaining confidence during sensitive moments.
High-Value Transactions & Commitments
Moments where large investments of money, time, or trust are on the line.
Crisis & Escalation Handling
Where stakes are immediate and reputational risk is high.
Ongoing Value & Advocacy
Where ongoing trust strengthens long-term relationships.
What is Conversive?
Conversive is the conversational arm of your business, aligning teams, automating the routine, and augmenting every exchange with AI – while preserving context.
Foundation
Know exactly who you're speaking to, what they've consented to, and how to reach them—reliably. Conversive unifies profiles across CRM/MA/CTI, normalizes messy, unstructured threads into usable context, and enforces enterprise-grade policies by default.
Key Capabilities
Identity resolution, dedupe, and enrichment across CRM, Marketing Automation, CTIs, and more
Policy engine (opt-in/out, frequency caps, suppression), audit trails, enterprise controls
Verified sender, list hygiene, domain warm-up, channel reputation management
Structure unstructured conversations across the customer lifecycle to power routing & AI
Intelligence
Turn context into action. Our decisioning engine detects intent, triggers the right workflow, and empowers human agents with AI-Copilots to deliver accurate, on-brand responses.
Key Capabilities
Journey entry conditions, event/behavior triggers, SLA timers, next-best-action
Skills-, availability-, and priority-based routing across CRM + agent + human
RAG-backed answers with >95% accuracy, grounded in your knowledge base
LLMs + proprietary SLMs, NLP, voice AI, and continuity across channels
Intent detection, resolution insights, conversion drivers
Orchestration
Execute at scale without the chaos. Orchestrate coordinated journeys across channels, agents, and teams—then prove ROI with outcome analytics on top.
Key Capabilities
Reusable playbooks, guardrails, and throttles to avoid overlap & fatigue
AI agents for inbound/outbound follow-ups, reminders, and status updates
Assistive agents that prep context, draft replies, and accelerate front-line velocity
Messaging, email, voice, and web—coordinated, de-duped, and paced
Validate both growth and operational outcomes across performance, ROI, optimization
Say hello to Full-Funnel Conversation Orchestration
Conversive plugs in as the execution engine for your communications and customer data infrastructure, with features that convert more pipeline, eliminate compliance gaps, and scale service delivery profitably.
Turn Every Touchpoint Into a Conversation
Meet customers where they are — from a QR scan to a WhatsApp ping — and make every interaction actionable.
Benefits
Multi-channel access: WhatsApp, SMS, Web, Voice, RCS.
QR codes, links, and widgets trigger instant conversations.
Campaigns, ads, and even print become two-way doors.
Smarter Leads, Faster Handoffs
AI captures intent, scores urgency, and routes inquiries to the right owner with full context.
Benefits
AI-powered qualification by fit, urgency, sentiment.
Instant routing with priority escalation.
Seamless agent handoffs with full history.
One Desk for Every Conversation
Unify SMS, WhatsApp, voice, email, and chat into a single intelligent workspace.
Benefits
Central inbox with real-time routing.
Agent productivity tools built-in.
SLA tracking and performance insights.
AI That Speaks Your Brand
Scale replies that stay personal, fast, and on-message.
Benefits
Personalized AI reply suggestions.
Real-time sentiment & language detection.
Pre-approved, media-rich response templates.
Run Campaigns That Actually Convert
Design, schedule, and launch multi-channel campaigns with built-in intelligence and real-time insights.
Benefits
Multi-channel at scale — Launch SMS, WhatsApp, email, and voice campaigns from a single hub.
Smarter scheduling — Run recurring, slow-paced, or time-bound broadcasts without manual effort.
Performance visibility — Track open rates, responses, and ROI with real-time campaign analytics.
Conversations That Stay Compliant
Protect privacy, enforce policies, and keep every interaction brand-safe.
Benefits
Auto-block sensitive or non-compliant terms.
Consent & registration automation.
GDPR, HIPAA, PCI DSS-ready safeguards.
Automate Every Step of the Journey
From proven recipes to custom flows — design campaigns that run themselves.
Benefits
Pre-built workflows for common use cases.
Visual no-code flow builder.
Predictive, event-triggered engagement.
Know Your Audience, Grow Your Impact
Segment smarter and act on real-time insights to reach the right people.
Benefits
Dynamic segmentation by behavior & history.
Full conversation history & preferences.
Bulk onboarding and flexible data management.
See Conversations, See Results
Track performance, compliance, and revenue impact with clarity.
Benefits
ROI dashboards for campaigns & automations.
Conversation intelligence & agent performance.
Revenue attribution and custom alerts.
Scale with Confidence
Govern users, partners, and data with enterprise-grade controls.
Benefits
Centralized role & user management.
Multi-entity and partner administration.
Security policies, audit logs, and compliance controls.
AI Agents That Feel Human
Launch natural, multilingual conversations at scale — across chat and voice.
Benefits
Unified console to design & manage agents.
Human-like, brand-personalized interactions.
Deep CRM integration and analytics.
The Future of Connected Journeys
Move beyond campaigns to orchestrate adaptive, end-to-end experiences.
Benefits
Continuous journeys across systems & channels.
Real-time, adaptive conversations.
Track and optimize every touchpoint.
Turn Every Touchpoint Into a Conversation
Meet customers where they are — from a QR scan to a WhatsApp ping — and make every interaction actionable.
Benefits
Multi-channel access: WhatsApp, SMS, Web, Voice, RCS.
QR codes, links, and widgets trigger instant conversations.
Campaigns, ads, and even print become two-way doors.
Smarter Leads, Faster Handoffs
AI captures intent, scores urgency, and routes inquiries to the right owner with full context.
Benefits
AI-powered qualification by fit, urgency, sentiment.
Instant routing with priority escalation.
Seamless agent handoffs with full history.
One Desk for Every Conversation
Unify SMS, WhatsApp, voice, email, and chat into a single intelligent workspace.
Benefits
Central inbox with real-time routing.
Agent productivity tools built-in.
SLA tracking and performance insights.
AI That Speaks Your Brand
Scale replies that stay personal, fast, and on-message.
Benefits
Personalized AI reply suggestions.
Real-time sentiment & language detection.
Pre-approved, media-rich response templates.
Conversations That Stay Compliant
Protect privacy, enforce policies, and keep every interaction brand-safe.
Benefits
Auto-block sensitive or non-compliant terms.
Consent & registration automation.
GDPR, HIPAA, PCI DSS-ready safeguards.
Automate Every Step of the Journey
From proven recipes to custom flows — design campaigns that run themselves.
Benefits
Pre-built workflows for common use cases.
Visual no-code flow builder.
Predictive, event-triggered engagement.
Know Your Audience, Grow Your Impact
Segment smarter and act on real-time insights to reach the right people.
Benefits
Dynamic segmentation by behavior & history.
Full conversation history & preferences.
Bulk onboarding and flexible data management.
See Conversations, See Results
Track performance, compliance, and revenue impact with clarity.
Benefits
ROI dashboards for campaigns & automations.
Conversation intelligence & agent performance.
Revenue attribution and custom alerts.
Scale with Confidence
Govern users, partners, and data with enterprise-grade controls.
Benefits
Centralized role & user management.
Multi-entity and partner administration.
Security policies, audit logs, and compliance controls.
AI Agents That Feel Human
Launch natural, multilingual conversations at scale — across chat and voice.
Benefits
Unified console to design & manage agents.
Human-like, brand-personalized interactions.
Deep CRM integration and analytics.
The Future of Connected Journeys
Move beyond campaigns to orchestrate adaptive, end-to-end experiences.
Benefits
Continuous journeys across systems & channels.
Real-time, adaptive conversations.
Track and optimize every touchpoint.
Precision Messaging, Seamless Journeys, Proven Results
System-Aware, Data-Intelligent Messaging
Conversive connects directly to your CRM, contact center, and customer data systems so every conversation is powered by the latest context.
.svg)
Turn live events into instant, relevant outreach
Engage the right customer at the right moment
Data-backed insights drive stronger response rates
Every message feels timely and contextual
Built for Conversations That Go Everywhere
Your customers move across channels — Conversive keeps context intact from start to finish.
Start on WhatsApp, continue via SMS, finish on voice
No loss of tone, context, or history
Make handoffs effortless for teams and customers
Every touchpoint feels understood and personal
AI Built to Outsmart, Outpace, and Outperform
Conversive AI draws on 15 years of industry expertise to deliver results from day one.
Starts working like a seasoned pro
intent, sentiment, and scoring models built-in
Launch ready-made journeys, fast and cost-efficient
Achieve quicker responses and stronger conversions without guesswork
Seamless Integrations
Connect Conversive with your existing tech stack. Our platform integrates with leading tools across multiple categories.
Integration Categories
Trusted by Leading Platforms
Our Partners
Powering the Conversational AI Ecosystem Together
Conversive partners with leaders in CRM, contact centers, industry platforms, and system integrators to deliver AI-native, CRM-integrated conversation solutions that drive measurable outcomes.
Whether you are enhancing digital engagement, streamlining operations, or creating new revenue streams, our partners trust Conversive to build, scale, and differentiate their Conversational AI practices without added complexity.
Join a growing network of innovators transforming how businesses communicate.
Built for Partners. Backed by Experience.
CRM
Contact Center
Industry
System Integrators
Trusted by Leading Platforms
Greg Royse
We respond with 10 support messages to every support email – our customers love it.
Greg Royse
CEO, Tidy
Ajaz Elahi
“We were missing 58% of incoming calls. Now we answer 80% + of all incoming enquiries.”
Ajaz Elahi
Director, Sinspeed
Michael Goldenberg
“This product is AMAZING and is changing my business. It reaches clients 100x better than email.”
Michael Goldenberg
President, DebtCare Canada
Stan Petit
“Conversational Messaging capabilities of SMS-Magic are among the best in the industry and offers security and reliability for SMBs to Large Enterprise Customers.”
Stan Petit
API Senior Partner Sales Manager, Vonage
Martin McCauley
SMS-Magic is a simple, powerful, SMS solution for Salesforce that has become integral to our day-to-day operations.
Martin McCauley
Director of Patient Services, BioSpine Institute
David Ross
“If our loan applicants did not receive timely SMS-Magic text messages, we wouldn’t be funding loans & we would lose customers.”
David Ross
Head of IT, Upstart
Camilla Mills
“Having full-context conversation history from SMS-Magic helps us understand what has been sent to the customer across different departments and if those messages have been opened.”
Camilla Mills
Marketing Campaigns Manager, DaySmart
Craig Garber
We average a 59% response rate from clients to text message surveys.
Craig Garber
CFO, LifeMoves
Managed Services That
Accelerate Results
Conversive Managed Services are designed to help businesses move fast without compromise.
From strategy to execution, we partner with you to implement intelligent, compliant, and scalable conversational solutions.
Plug-and-Play Setup
Rapid installation and configuration of channels, sender IDs, QR codes, and other Conversive assets.
Tailored Strategy & Campaign Design
Messaging strategies aligned with your goals, plus content planning, A/B testing, and performance optimization.
Hands-Off Execution
Automated workflows, list management, and audience segmentation managed by experts.
Deep Integrations
Seamless connection to CRMs, ERPs, and compliance systems—ensuring enterprise-grade security, governance, and analytics.Guardrails for regional/channel rules (e.g., DLT/10DLC/TCPA, GDPR)
Always Compliant, Always On
TCPA, HIPAA, GDPR, and 10DLC-compliant frameworks—built and monitored by our team.
Platform Extensions & Use Case Development
Build new use cases, implement complex conversation journeys, and develop tailored workflows and features that extend the platform to fit your unique business needs.
Turn Every Touchpoint Into a Conversation
Meet customers where they are — from a QR scan to a WhatsApp ping — and make every interaction actionable.
Benefits
Multi-channel access: WhatsApp, SMS, Web, Voice, RCS.
QR codes, links, and widgets trigger instant conversations.
Campaigns, ads, and even print become two-way doors.
Smarter Leads, Faster Handoffs
AI captures intent, scores urgency, and routes inquiries to the right owner with full context.
Benefits
AI-powered qualification by fit, urgency, sentiment.
Instant routing with priority escalation.
Seamless agent handoffs with full history.
One Desk for Every Conversation
Unify SMS, WhatsApp, voice, email, and chat into a single intelligent workspace.
Benefits
Central inbox with real-time routing.
Agent productivity tools built-in.
SLA tracking and performance insights.
AI That Speaks Your Brand
Scale replies that stay personal, fast, and on-message.
Benefits
Personalized AI reply suggestions.
Real-time sentiment & language detection.
Pre-approved, media-rich response templates.
Conversations That Stay Compliant
Protect privacy, enforce policies, and keep every interaction brand-safe.
Benefits
Auto-block sensitive or non-compliant terms.
Consent & registration automation.
GDPR, HIPAA, PCI DSS-ready safeguards.
Automate Every Step of the Journey
From proven recipes to custom flows — design campaigns that run themselves.
Benefits
Pre-built workflows for common use cases.
Visual no-code flow builder.
Predictive, event-triggered engagement.
Know Your Audience, Grow Your Impact
Segment smarter and act on real-time insights to reach the right people.
Benefits
Dynamic segmentation by behavior & history.
Full conversation history & preferences.
Bulk onboarding and flexible data management.
See Conversations, See Results
Track performance, compliance, and revenue impact with clarity.
Benefits
ROI dashboards for campaigns & automations.
Conversation intelligence & agent performance.
Revenue attribution and custom alerts.
Scale with Confidence
Govern users, partners, and data with enterprise-grade controls.
Benefits
Centralized role & user management.
Multi-entity and partner administration.
Security policies, audit logs, and compliance controls.
AI Agents That Feel Human
Launch natural, multilingual conversations at scale — across chat and voice.
Benefits
Unified console to design & manage agents.
Human-like, brand-personalized interactions.
Deep CRM integration and analytics.
The Future of Connected Journeys
Move beyond campaigns to orchestrate adaptive, end-to-end experiences.
Benefits
Continuous journeys across systems & channels.
Real-time, adaptive conversations.
Track and optimize every touchpoint.
Design multiple integrations
With Conversive, Companies get
Apply channel-native messaging, approvals, and analytics to the teams that close risk, close cash, and close loops.
Reusable conversational building blocks
to accelerate new use cases.
Unified orchestration
to manage journeys end-to-end.
Deep integrations
with CRMs, ERPs, and compliance systems
Enterprise-grade control
for security, governance, and analytics.
